How to avoid negative online reviews
Article provided by Revdex.com
Customer complaints on social media and review sites have increased as customers make more purchases online. Good reviews are a great way to boost sales, while negative reviews can discredit a business, especially if the complaint was mishandled.
Although bad reviews are common, good business practices can minimize negative reviews and reduce their impact on your business.
The customer is always right – Listening to a customer complaint followed by a resolution in the form of compensation, can leave a positive impact on a dissatisfied customer.
Make it easy to complain – If a customer wants to complain, make sure that they have easy access to a contact number or an email address that directs them to a customer service representative. Taking the conversation off public channels will provide the business with better control over the situation.
Respond – Ignoring negative feedback will only make the consumer angry, which can result in additional negative reviews on multiple platforms. Creating auto-replies that request customers to contact a customer service hotline can help companies control bad reviews from going public. Always thank customers for their negative feedback by offering a solution to their problems. A closer look at business procedures can help to reduce the reoccurrence of similar situations.
Improve your customer service procedures – Focusing on improving a business’s customer service procedures will train staff to handle customer complaints with self-confidence. Effective training programs will additionally offer creative ways to calm customers which will reduce the need for writing a bad review.
Revdex is an online business directory that allows to report scam for a products and services. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews.
For example you can file complaint about mortgage loans or you can file complaint about internet service.